HB Staffing Services


Customer Support Executive

1 - 3 Years

Rajkot


Job Description

Hello,
we have Urgently Requirements for Customer Support Executive..
exp:0.6 to 3 Years
ctc: Up to 2.16 Lacs
location; Rajkot
responsibilities:
Answer Calls Professionally to Provide Information About Products and Services, Take/ Cancel Orders If
required, or Obtain Details of Complaints
Keep Records of Customer Interactions and Transactions, Recording Details of Inquiries, Complaints, And
comments, as Well as Actions Taken. Process Orders, Forms and Applications
Follow Up to Ensure that Appropriate Actions Were Taken On Customers' Requests
Refer Unresolved Customer Grievances or Special Requests to Designated Departments for Further
investigation
Resolve Customer Complaints Via Phone, Email, Mail, or Social Media. Use Telephones to Reach Out To
customers and Verify Account Information
Greet Customers Warmly and Ascertain Problem or Reason for Calling. Assist with Placement of Orders,
refunds, or Exchanges
Ensure Customer Satisfaction
Share Innovative Ideas in Form of Kaizen Regularly to Improve Process and Service for Our Customers
First Call Resolution / Issue Resolution

Salary 1 Lac 25 Thousand To 2 Lac 25 Thousand P.A.
Industry Banking / Investments / Stock Market / Financial Services
Work Experience 1 - 3 Years
Qualification Other Bachelor Degree

Key Skills

Customer Support customer care

Company Profile